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1. INTRODUCTION

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Welcome to our website. By accessing or using our website, services, or purchasing products through our platform, you agree to comply with these Terms and Conditions. These terms apply to all users, including visitors, customers, and clients.

Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.

 

2. SERVICES AND PRODUCTS

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We provide a variety of services, including car rentals, hotel bookings, airport and intercity transfers, and guided tours across Cuba. Additionally, we offer eCommerce sales of travel-related products, merchandise, and accessories.

Booking and Orders:

• All reservations and product orders are subject to confirmation.

• We reserve the right to refuse service or cancel an order for legal, operational, or safety reasons.

• Payments must be completed through our approved methods at the time of booking or purchase.

Pricing and Availability:

• Prices are displayed in the applicable currency and may include taxes, service fees, or other charges where specified.

• Prices and availability are subject to change without prior notice.

• Special offers or discounts may have limited availability and specific terms.

 

3. SHIPPING AND DELIVERY POLICIES

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For physical products purchased through our website:

Processing Time: Orders are generally processed within 1–5 business days depending on inventory and product type.

Shipping Time: Delivery times vary by location, shipping method, and customs processing. International shipments may require additional time for clearance.

Shipping Costs: Shipping costs are calculated at checkout and may vary based on destination, package size, weight, and delivery speed.

Lost or Damaged Items: We are not responsible for items lost or damaged during transit. Customers should file claims with the shipping carrier. In case of confirmed shipping errors from our side, we will replace or refund the product.

International Shipping: Import duties, taxes, and customs fees are the responsibility of the recipient unless explicitly included in the order total.

 

4. CANCELLATION, RETURNS, AND REFUNDS

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Services (car rentals, hotels, transfers, tours):

• All bookings are subject to the provider’s specific cancellation policies. Some services may be non-refundable.

• Refunds, when applicable, will be processed to the original payment method within 7–21 business days.

• Partial refunds may apply if services have already been used or partially consumed.

Products:

• Returns are accepted within 14–30 days of delivery for unused items in original condition, unless stated otherwise.

• Refunds are issued after inspection of the returned product. Shipping fees are non-refundable unless the product is defective.

• Exchanges for size, color, or model may be offered based on availability.

 

5. USER RESPONSIBILITIES AND CONDUCT

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• Users must provide accurate and complete information when making reservations or purchases.

• Users are responsible for securing their account login credentials and any activity under their account.

• Any fraudulent, illegal, or abusive activity may result in suspension or termination of accounts and services.

• Travelers are responsible for complying with local laws, visa requirements, and safety regulations.

 

6. DATA COLLECTION, PRIVACY, AND USAGE

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We value your privacy and handle your personal information responsibly.

Data Collected:

• Personal identification information: name, address, phone number, email.

• Payment information: credit/debit card details, billing address.

• Booking and order history.

• Usage data: website activity, cookies, analytics, and preferences.

Use of Data:

• To process bookings, purchases, and payments.

• To send confirmation emails, invoices, and service updates.

• To provide customer support and respond to inquiries.

• To send promotional offers, newsletters, and personalized content (with the option to unsubscribe).

• For security purposes, fraud prevention, and compliance with legal obligations.

Data Sharing:

• Personal data may be shared with service providers (hotels, car rental companies, shipping carriers) strictly to fulfill your booking or order.

• Data may be disclosed to authorities if required by law or in response to legal proceedings.

• We do not sell or trade your personal information.

Cookies and Tracking:

• We use cookies and tracking technologies to improve website functionality, analyze trends, and provide personalized services.

• You may disable cookies via your browser, but certain features of the site may not function properly.

Data Security:

• We implement appropriate technical, administrative, and physical measures to protect your personal data.

• No online transmission can be guaranteed 100% secure; users are advised to protect their own devices and access.

 

7. INTELLECTUAL PROPERTY

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• All content, logos, images, designs, and text on this website are the property of the company or its licensors.

• Users may not reproduce, copy, distribute, or create derivative works without prior written consent.

 

8. LIMITATION OF LIABILITY

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• The website and all services are provided “as is” without warranties of any kind.

• We are not liable for indirect, incidental, or consequential damages, including loss of data, income, or travel interruptions.

• Responsibility for personal safety, travel planning, and compliance with local laws rests with the user.

• We are not responsible for third-party actions, including hotels, car rentals, or shipping carriers.

 

9. FORCE MAJEURE

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• We are not liable for failure or delay in fulfilling services or delivering products caused by events beyond our control, including natural disasters, strikes, pandemics, government actions, or transportation delays.

 

10. GOVERNING LAW AND DISPUTES

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• These Terms and Policies are governed by the laws of the country in which the company operates.

• Any disputes shall be resolved through arbitration or competent courts, as applicable.

 

11. MODIFICATIONS

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• We reserve the right to update or modify these Terms, Privacy Policy, or Shipping and Return Policies at any time.

• Updates take effect immediately upon posting on the website.

• Users are encouraged to review these terms regularly to remain informed.